If your questions are still not answered, contact us.
Shipping
How long will it take for me to receive my order after I place it?
We ship all orders within 24-48 hours. You should receive your order via USPS within 2-5 business days after it ships.
Do you have expedited shipping?
Yes, for a flat rate fee of $28, we will ship your order within 24 hours. You will receive your order next day or within 2 days.
Do your products follow COVID-19 guidelines before shipping to me? Are they sanitized?
Yes, we sanitize all products before shipping and follow COVID-19 shipping guidelines.
What are my shipping options?
Flat rate: $8 flat rate for any address within the US
Local pickup: Free local pickup option for residents willing to pickup there order in Huntsville, AL. In order to use this option, you must provide us a good form of contact at checkout.
Expedited shipping: $28 flat rate shipping charge for products that need to be shipped within 24 hours and received within 2 days.
Do you offer free shipping?
Yes, all orders $75+ will automatically receive free shipping (no coupon required). Discount will be applied at checkout.
How do I track my order?
You will receive an email of your tracking number when your order is shipped out.
Returns
What if my product doesn’t fit? Can I return or exchange it?
No, due to COVID-19, we will not accept any returns. For this reason we strongly urge you to view our sizing chart or contacting us with additional sizing questions before purchasing.
Communication
What if I need immediate assistance and need to speak with a customer service representative?
We now offer a chat feature. Simply scroll to the bottom of the page and tap the blue chat icon on the bottom right of the screen and we will assist you with your questions.
Is there an admin email I can reach out to with questions that are not answered on this screen? Yes, it is LillieStreet@gmail.com
Our products responsibly follow Covid-19 guidelines.